Privacy Policy

1. Who We Are

Cambridgeshire Roofing Services ("we", "us", "our") is a roofing contractor based at Peterborough Road, Peterborough, PE7 3BW, England. We are the data controller for personal information collected through this website (cambridgeshireroofingservices.co.uk) and our contact forms.

For any privacy-related enquiries, please contact us at: [email protected] or call 07836 559605.

2. What Information We Collect

We may collect the following personal data:

• Contact details — your name, telephone number, and email address when you submit a quote request or contact form.
• Property information — your address or postcode and details of the roofing work you require.
• Communications — records of correspondence between you and us.
• Technical data — IP address, browser type, pages visited, and time spent on our site, collected automatically via cookies and analytics tools (see Section 6).

We do not collect sensitive personal data (such as health information) and we do not knowingly collect data from children under the age of 16.

3. How We Use Your Information

We use your personal data to:

• Respond to your enquiry and provide a roofing quote.
• Arrange and carry out roofing work at your property.
• Send you information about our services where you have consented or where we have a legitimate interest.
• Improve our website and services using aggregated, anonymised analytics data.
• Comply with our legal and regulatory obligations.

4. Legal Basis for Processing

Under UK GDPR, we rely on the following lawful bases:

• Contract — processing is necessary to take steps at your request prior to entering a contract, or to perform a contract with you.
• Legitimate interests — to respond to enquiries, improve our services, and market our business to prospective customers.
• Consent — where you have given clear consent for us to process your data for a specific purpose (e.g. marketing emails or non-essential cookies).
• Legal obligation — where we are required to process data to comply with the law.

5. How We Share Your Information

We do not sell your personal data. We may share it with:

• Service providers — third-party tools that help us operate our website and business (e.g. our website hosting provider, email delivery service, and analytics platforms), who are bound by data processing agreements.
• Professional advisers — solicitors, accountants, or insurers where necessary.
• Authorities — where required by law, court order, or to protect our legal rights.

6. Cookies and Analytics

Our website uses cookies and similar tracking technologies. These include:

• Essential cookies — required for the website to function. These cannot be disabled.
• Analytics cookies — we use Google Analytics 4 (via Google Tag Manager) and Microsoft Clarity to understand how visitors use our site. These are only activated after you accept cookies via our consent banner.

You can withdraw your consent at any time by clearing your browser cookies and declining consent on your next visit. For more information about managing cookies, visit aboutcookies.org.

7. Data Retention

We retain your personal data only for as long as necessary for the purposes set out in this policy, or as required by law. Enquiry and quote data is typically retained for up to 3 years. Customer records relating to completed work are retained for up to 7 years for accounting and warranty purposes.

8. International Transfers

Some of our third-party service providers (such as Google) may process data outside the UK. Where this occurs, we ensure appropriate safeguards are in place, such as the UK International Data Transfer Agreement (IDTA) or equivalent adequacy decisions.

9. Your Rights

Under UK GDPR and the Data Protection Act 2018, you have the right to:

• Access — request a copy of the personal data we hold about you.
• Rectification — ask us to correct inaccurate or incomplete data.
• Erasure — request deletion of your data where there is no compelling reason for us to continue processing it.
• Restriction — ask us to restrict processing of your data in certain circumstances.
• Portability — receive your data in a structured, machine-readable format.
• Object — object to processing based on legitimate interests or for direct marketing.
• Withdraw consent — where processing is based on consent, you may withdraw it at any time.

To exercise any of these rights, please contact us at [email protected]. We will respond within one calendar month.

If you are unhappy with how we handle your data, you have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk or by calling 0303 123 1113.

10. Security

We take appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or disclosure. Our website uses HTTPS encryption and our systems are regularly reviewed for security vulnerabilities.

11. Changes to This Policy

We may update this Privacy Policy from time to time. The "Last updated" date at the top of this page will reflect any changes. We encourage you to review this page periodically.

12. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact: